Grecco IT Consulting and Application Hosting Services
Remote Support Services
Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How It Works:
Step 1:
Simply type your question or the nature of your problem in the box below. Then click the button to proceed.
Step 2:
You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
Step 3:
Your support representative will chat with you online to obtain the details of the problem.
Step 4:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 5:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Support Request Procedure
Compose an email to
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In the “Subject” line, type in a descriptive phrase summarizing the issue or request.
In the message body, type in a detailed description of the issue or request you have. Please be specific and include as much detail as possible. Also, be sure to include the relevant system/software/hardware including model numbers, versions, etc. Please try to remove any signatures or graphics from the message in order to keep the flow of the ticket as clean as possible.
Send the email. You will receive an automated email reply confirming your request that includes your assigned ticket number.
Once the email is received by us, our Level I Support Desk will attempt to resolve the issue immediately. If the issue is beyond the capabilities of the Level I Support Desk, they will assign the ticket to a higher level systems engineer.
All communications will be done through the ticket. When you receive an email response to the ticket that requires your reply, simple click “Reply” and type in your message. Please DO NOT append or modify anything in the “To” or "Subject" fields as this may cause the ticket to bypass our support system and eliminate our ability to efficiently resolve your issue.
