Grecco IT Consulting and Application Hosting Services
Remote Support Form
Enter your 9 digit support key and click connect:
You must obtain a support key from one of our representatives prior to connecting.
Customers without a support contract will be billed at a rate of $25.00 in 15 minute increments. If it is determined that your support case requires us to be on-site, we will waive the remote support fees incurred. An on-site visit will incur a minimum charge of 3 hours labor at an hourly rate negotiated prior to scheduling the service call. All services rendered require payment in full upon resolution of your support case. By connecting with our support staff for the purposes of remote support services, you acknowledge and thereby agree to the terms as stated above, unless otherwise bound by an existing support contract with Grecco Consulting Services.
Support Request Procedure
Compose an email to
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In the “Subject” line, type in a descriptive phrase summarizing the issue or request.
In the message body, type in a detailed description of the issue or request you have. Please be specific and include as much detail as possible. Also, be sure to include the relevant system/software/hardware including model numbers, versions, etc. Please try to remove any signatures or graphics from the message in order to keep the flow of the ticket as clean as possible.
Send the email. You will receive an automated email reply confirming your request that includes your assigned ticket number.
Once the email is received by us, our Level I Support Desk will attempt to resolve the issue immediately. If the issue is beyond the capabilities of the Level I Support Desk, they will assign the ticket to a higher level systems engineer.
All communications will be done through the ticket. When you receive an email response to the ticket that requires your reply, simple click “Reply” and type in your message. Please DO NOT append or modify anything in the “To” or "Subject" fields as this may cause the ticket to bypass our support system and eliminate our ability to efficiently resolve your issue.
